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Shipping and Returns

Here is the British English (UK) translation of your delivery and returns policy, formatted to maintain the clean layout and professional tone of your brand.

DELIVERY AND RETURNS

At KUKU Jewellery, the security and speed of shipping our contemporary jewellery and Sudanese collectors' pieces are of paramount importance to us. This is why we entrust all of our shipments to DHL Express.

1. Delivery Policy

A Highly Secure Shipment

  • Signature Required Upon Delivery: For security reasons related to the value and unique nature of our pieces, all our parcels are delivered exclusively in person and require a signature.

  • No Drop-off Points: No deliveries can be made to collection points, post offices, or smart parcel lockers. If you are away when the courier attempts delivery, DHL will schedule a re-delivery to your home or invite you to reschedule via their DHL On Demand Delivery platform.

Estimated Times and Rates

Parcels are dispatched within 24 to 48 hours (working days) after your payment has been cleared.

Delivery ZoneShipping MethodEstimated Delivery TimeGuide Price

Mainland FranceDHL Express (Signature required)1 to 2 working days€15.00 (Free for orders over €250)

European UnionDHL Express (Signature required)2 to 3 working days€25.00

International (Outside EU)DHL Express (Signature required)3 to 5 working days€40.00

⚠️ Customs Duties (Outside the European Union): For deliveries outside the European Union and to French overseas territories (DOM-TOM), customs duties or import taxes may be claimed by the courier at the time of delivery. These charges are the sole responsibility of the Customer.

Order Tracking

As soon as your parcel is collected by DHL, a unique tracking number will be sent to you by email. This allows you to track the progress of your jewellery piece in real time.

2. Returns and Cancellation Policy

In accordance with the law, you have a period of 14 calendar days from receipt of your parcel to change your mind and request a return.

Conditions of Return

For the return to be accepted and fully refunded:

  • The jewellery piece must be in its original condition, unworn, unaltered, and clean.

  • It must be returned in its original presentation box, accompanied by its descriptive card or certificate of authenticity.

⚠️ Exceptions: In accordance with Article L221-28 of the French Consumer Code, the right of cancellation does not apply to jewellery made to order or clearly personalised at your request.

Returns Procedure

  1. Notification: Send a return request by email to [email address], stating your name and order number.

  2. Shipping: Return the parcel to the address that will be provided to you.

    • Please note that you must cover the cost of the return.

    • Strict Recommendation: We strictly require you to use a secure shipping method with tracking and declared value (signature required upon delivery), as you remain responsible for the parcel until it is received at our workshops.

  3. Refund: Following verification of the piece's condition, the refund will be processed within 14 days via the payment method used for the initial purchase.

If you have any questions regarding your delivery, please contact our customer service team at the following address: [email address].

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